Complaints and Compliments

Help for members, party staff, and volunteers

 Our Constitution begins with these words:

“The Liberal Democrats exist to build and safeguard a fair, free and open society, in which we seek to balance the fundamental values of liberty, equality and community, and in which no one shall be enslaved by poverty, ignorance or conformity. We champion the freedom, dignity and well-being of individuals, we acknowledge and respect their right to freedom of conscience and their right to develop their talents to the full.”

This applies as much to the internal workings of our party as to the type of society we wish to build.

As a liberal family, and as an organisation operating in the 21st Century, we work hard to ensure that all of our members and those who interact with the Liberal Democrats are free, comfortable, and safe within the Party.

We do not and will not tolerate any forms of inappropriate behaviour either from or to our members.

If you have a complaint about Liberal Democrats, we want to hear about it and we will do our best to put it right.

Our Complaints Procedure has the following goals:

  • To deal with complaints fairly, efficiently and effectively;
  • To ensure that all complaints are handled in a consistent manner throughout;
  • To resolve complaints in a timely manner to prevent them festering;
  • To use complaints constructively to improve the Party.

More information can be found below.

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